Managing Quality

This course will discuss different tools and techniques needed to manage quality for products and services such as total quality management, quality control/inspections/sampling, and statistical process control. These principles and concepts are needed in any workplace as any nature of business, whether it be product or service, aims to have a desired level of excellence. Its application in real-life business, operations, and modern-day cases will also be tackled through topics such as quality and strategy and quality management standards.