This course will discuss different tools and techniques needed to manage quality for products and services such as total quality management, quality control/inspections/sampling, and statistical process control. These principles and concepts are needed in any workplace as any nature of business, whether it be product or service, aims to have a desired level of excellence. Its application in real-life business, operations, and modern-day cases will also be tackled through topics such as quality and strategy and quality management standards.
Course Content
Introduction to Quality
Module 1: Introduction to Quality and Strategy
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Module 2: Dimensions of Quality and Service
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Introduction to TQM
Module 1: Introduction to Total Quality Management
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Module 2: Tools of Total Quality Management
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Module 3: Quality Management Standards
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Module 4: Quality Control / Inspections / Sampling
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Module 5: Statistical Process Control
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Quality Management
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